Here at GotPrint, we know that it can be a little frightening to make that leap in ordering print products, which is why we take every effort to alleviate your worries so that you can focus on marketing your materials. With our amazing products, incomparable deals, user-friendly website, exceptional customer service team, and time-saving instant screen proof option, we know that you will be satisfied.
GotPrint will even take the extra step to guarantee the highest quality and the lowest prices on full-colour offset gang-run printing and will match any competitive pricing for full-colour printing of comparable quantity and quality!
First-time customer? No problem!
We offer a Money Back Satisfaction Guarantee to our first-time retail customers for our print products. If you are not entirely satisfied with the finished printed product, you can send it back to us for a full refund of the printing cost only. Any order with a subtotal over 100.00€ is considered to be a large order. It is recommended that you first place a small order before placing a large order for this guarantee to be valid; that way you will know exactly what quality to expect.
As a customer, you are responsible for submitting print-ready files (resolution of 350 dpi, CMYK colour mode, correct bleed, etc.). For print-ready files, please read the specifications in our "File Setup" tabs, located on the order pages of all products. GotPrint will only correct errors of improper cutting, print quality, colour, print shift, and printing delays to ensure that you are satisfied with your final product.
Please note that due to the nature of our full-colour printing (CMYK), we cannot print every colour available. We do not colour match; however, we offer print industry's standard phrase of respectable colour and will make every rational effort to print your product as close to the colours you have provided as possible.
If any issue should arise with the printing of your product, please click here and you will be directed to the contact page. From there, click on the Quality Control department on the form provided, fill in your contact information (name, email address, etc.), and explain the problem in as much detail as possible, and one of our representatives will assist you.